Topics

The blinding speed of change and the revolution that is happening in business is a major cause of stress. Discover new techniques to release stress and fear instantly to stay empowered all the time. Utilize the "four step adaptive change model" to lead change and generate a competitive advantage.

• Four Qualities of Effective Change Agents
• Shift Your Personal Change Paradigm
• Leverage Future Marketing Trends

Radical Customer Service
A Competitive Advantage

Never again will you have an advantage in product or price for very long. The most effective way to establish a competitive advantage is to offer "radical customer service." Learn from the outrageously successful companies that offer exceptional, "over the top" customer service. Customer service is everyone's job! Your associates, the ones on the front line, need the skills to deal with all kinds of customers in all kinds of situations. 

• Handle Difficult People
• Negotiate Win/Win Solutions
• Bullet Proof Your Customer Service

Leadership, Management, Motivation
Excel in a Changing World

Anyone can become a better leader by applying four strategies used by all great leaders. An effective leader consistently communicates a vision of a brighter future and is able to motivate different people differently. When effective management strategies are exercised within a company, results happen outside the company.

• Choose the Future Over the Past-Opportunity Over the Problems
• Sustain Company Values While Fostering Change
• Aim High-Lead Rather than Follow

Breakthrough to Peak Performance!

Steven reveals his innovative strategies to achieve and sustain peak performance regardless of the circumstances. Release the stress that typically dis-empowers others. Steven will get your audience involved from the very beginning and keep them laughing and learning until the end. They will leave this session with tools, techniques and strategies they can begin using immediately to produce breakthroughs!

• 4 Components of Modeling Peak Performers
• Empowered Agents Empower Buyers and Sellers to take Action!
• Turn Stress Into Success and Win!